Privacy policy

Last Updated : September 22, 2026

At Xemirates.Online, we respect your privacy. This privacy policy explains how we collect, use, and protect your information when you use our website or place an order.

1. Information We Collect

We collect the following types of information :

  • Personal Information: Name, phone number, email, and billing/shipping details.
  • Account Information: if you create an account , we collect your username, password, and order history.
  • Order Information: Products purchased, order details, and payment-related information.
  • Device and usage information: if you create an account, we collect your username, password and order history.
  • Website Information: IP address, browser, device, and website usage.
  • Communication Information: Information you provide through email, WhatsApp, or customer support.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.
  • Process payments and refunds.
  • Provide customer support.
  • Send order and delivery updates.
  • Respond to enquiries.
  • Improve our website and services.
  • Send promotional messages when you have agreed to receive them.
  • Meet legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information.

We may share necessary information with:

  • Payment service providers.
  • Courier and delivery partners.
  • Website and technology service providers.
  • Customer support and communication services.
  • Government or legal authorities when required by law.

4. Cookies

We may use cookies and similar technologies to:

  • Keep the website working properly.
  • Remember preferences.
  • Understand website usage.
  • Improve your shopping experience.

You can manage cookies through your browser settings.

5. Data Security

We use reasonable security measures to protect your information. However, no online system can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion where applicable.
  • Withdraw consent where applicable.
  • Opt out of promotional communications.

For requests, contact us using the details below.

7. Data Retention

We keep your information only for as long as necessary for:

  • Orders and services.
  • Customer support.
  • Business records.
  • Legal and regulatory requirements.

8. Changes to This Policy

We may update this Privacy Policy when necessary. Any changes will be posted on this page with the updated date.

9. Contact Us

Xemirates.online
Bldg No : 121/6
Koruthode P O , Mundakayam
Kottayam, Kerala – 686513, India

Phone: +91 9496466410
Email: xemiratesco@gmail.com